Shipping policy
Questions about your order? Email us anytime at support@yalordelashes.com and our team will get back to you as soon as possible.
Processing Time
Orders are processed on the next business day after they're placed. Orders placed Friday, Saturday, or Sunday are processed the following Monday. During holiday periods, sale events, or restocks, processing may take an additional 3–5 business days, and up to 7–14 business days during periods of exceptionally high order volume.
Shipping Options & Delivery Times
| Shipping Method | Applies To | Delivery Time | Price |
|---|---|---|---|
| Economy | Orders $0.00–$10.00 | 5–8 business days | $7.77 |
| Standard | Orders $10.00 and up | 5–8 business days | Free |
| Signature Required (Standard) | Orders $0.00–$500.00 | 5–8 business days | $11.11 |
| International Shipping | All international orders | 5–8 business days | $25.00 |
Estimated delivery times reflect business days only (excluding weekends and U.S. holidays) and include both processing and transit time.
Where We Ship From
All orders are shipped from our fulfillment center in Ohio, USA.
International Shipping
We ship worldwide, with the following exceptions: Cuba, Indonesia, Italy, Spain, Thailand, Turkey, Sudan, Syria, and any embargoed countries. Customs fees, duties, and taxes are the sole responsibility of the customer and are not included at checkout. Tracking numbers for international shipments do not activate until the package arrives in the destination country — it's normal for tracking to show no updates while your order is in transit.
Tracking & Delivery
Once your order is handed off to USPS (or another carrier), delivery is managed directly by them, and we only have access to the same tracking updates you do. Please check your tracking number regularly. If your tracking shows a delivery issue (a missed attempt, blocked access, etc.), please contact USPS directly using your tracking number.
Shipping Address
Please double-check your shipping address before completing your order. There is no fee to correct an address, but we need enough notice before your order is processed. Yalordé Lashes LLC is not responsible for orders sent to an incorrect address provided by the customer.
Returned Packages
If a package is returned to us due to an incorrect address, a failed delivery attempt, or being unclaimed, we do not offer re-shipping. Instead, you'll receive store credit for your order value (minus original shipping costs), and you'll need to place a new order.
Order Cancellations
Unfortunately, we are not able to cancel an order once it has been placed.
Still have questions? Email us at support@yalordelashes.com — we're happy to help. 💛
YALORDÉ LASHES TEAM