FAQ

Orders are processed within 3–5 business days. Business days are Monday through Friday, excluding federal holidays. Weekends and holidays do not count.

You will receive your tracking number the next business day after placing your order. This means your shipping label has been created — it does not mean your package is already with the carrier.

Carrier transit time begins when the carrier receives your package and is counted separately from our 3–5 business day processing time.

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at support@yalordelashes.com.

Please note: orders are processed within 3–5 business days (Monday–Friday, excluding holidays). Orders placed during a holiday period are processed on the next available business day.

Estimated delivery times reflect business days only (excluding Saturdays, Sundays, and U.S. holidays) and are carrier transit times only, counted after our 3–5 business day processing time.. Orders shipping to certain extended delivery zip codes may arrive outside of the estimated timeframe.

During holiday periods and promotional events, processing may take the full 3–5 business days. We do not add extra processing days beyond the standard 3–5 business day window.

All orders are shipped from our fulfillment center in Ohio.

Yes, we ship worldwide with the following exceptions: Cuba, Indonesia, Thailand, Turkey, Sudan, Syria, and any embargoed countries.

Please note: tracking numbers for international shipments do not activate until the package arrives in the destination country. It's normal for international tracking to show no updates while your order is in transit — this does not mean your order has been lost or delayed.

Customs fees, duties, and taxes are the sole responsibility of the customer. These charges are determined individually by each country, so we're unable to include them in your order total. Yalordé Lashes LLC is not responsible for any customs charges.

If your package stops moving at any point, don't worry — it's likely still on its way to you.

International orders: tracking typically stops updating once your package leaves the U.S., and won't update again until it clears customs and arrives in your destination country. This is completely normal — it does not mean your package is lost or delayed.

U.S. orders: once your package is handed off to USPS, delivery is in their hands. Your tracking number is updated directly by USPS, so please check it regularly — it will always show the most accurate, up-to-date status of your package, including any delivery attempts or instructions if something needs your attention.

Please check your tracking number first — USPS provides ongoing updates and will note any delivery attempts, delays, or actions needed on your end.

Once your package is handed off to USPS (or another carrier), delivery is managed directly by them, and we're only able to see the same tracking updates available to you. If your tracking shows a delivery issue — such as a missed attempt or blocked access — please reach out to USPS directly using your tracking number, as they're best equipped to resolve delivery-specific issues and arrange redelivery or pickup.

If your tracking information shows that your package has been marked as Delivered but you did not receive it, please contact your local USPS office as soon as possible at 1-800-275-8777 (1-800-ASK-USPS). They may be able to provide the exact delivery location, GPS scan, or additional information regarding your package.

We are not responsible for packages marked as delivered by the shipping carrier. However, we're happy to help point you in the right direction if you need assistance contacting USPS.

We also recommend checking with your neighbors, household members, apartment office, or any safe locations where the package may have been left.

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the customer. Any delivery disputes must be handled directly with USPS at 1-800-275-8777.

Please email us immediately at support@yalordelashes.com — the sooner you reach out, the better chance we have of fixing it before your order ships.

There's no fee to update your address, but we need enough notice before your order is processed. If we reach out to confirm a correction and don't hear back within 24 hours, your order will be automatically cancelled.

Please be careful when entering your shipping address. Yalordé Lashes LLC is not responsible for orders sent to an incorrect delivery address provided by the customer.

If your package is returned to us due to an incorrect address, a failed delivery attempt, or being unclaimed, we do not offer re-shipping. Instead, you'll receive store credit for your order value (minus original shipping costs), and you'll need to place a new order.

Unfortunately, we are not able to cancel an order once it has been placed.

Yes. Every customer is responsible for the products they purchase and how they are used. Please always follow proper application and care protocols — including patch-testing any glue or adhesive before full use — especially if you have sensitive skin or known allergies. Yalordé Lashes LLC is not responsible for any allergic reactions, irritation, or other skin sensitivities resulting from the use of our lashes, glue, or accessories.