SHIPPING POLICY AND Q
Q. How long does shipping take.
Shipping takes 7-10 business days, MONDAY THROUGH FRIDAY ONLY , We don’t work on Weekends " ALSO ORDERS CAN TAKE LONGER WHEN ORDERING FROM A FLASH SALE "
Q. WHY PAY FOR 6.99 FOR " USPS First Class Package with ( signature confirmation) ?
we prove this service for our customer that have issues with their mailman or that want protect they package to no get lost " since we are no responsible for any LOST OR STOLEN shipments. NOTE : when you pay for this shipping method don't mean your package will be send faster, THIS ONLY FOR PROTECT YOUR PACKAGE.
Q. How do I change or cancel my order?
Every purchase is a final sale unless your product is damaged.
Q. Can I return or exchange an item?
Exchanges are acceptable for damaged product. Please contact THOUGH DM ON IG @YALORDELASHES with all details regarding your exchange. NO EMAIL AT THIS MOMENT ONLY IG DM note: we may take little longer to answer dm since we get many DM ' FOR FASTER SERVICE PLEASES PROVE YOUR ORDER NUMBER AWAY. NOTE: All emails will receive a response within 24-48 hours.
Q. My item was stolen, How can I get a refund?
Unfortunately, We are not responsible for lost or stolen items.
Q. Can I cancel my order once I made a purchase?
Orders are not allowed cancellations after 24 hours.
Q. What method is used for shipping?
All packages are shipped USPS ONLY
Q. How I know my order is on the way?
When you place an order you will receive a confirmation email. Once your order has left our warehouse you will receive an email with your tracking number.
Q. Do you ship internationally?
Q. I am an international customer. Do I have to pay customs and taxes?
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by YALORDE LASHES
In addiction, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
We recommend all of our customers to hit the notification button once tracking number is received. This will allow you to keep track of your package.
Yalorde Lashes is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to)
we are also no responsible for any LOST OR STOLEN shipments.
Issues: If there are any issues with your order after receiving, you will have 24-48 hrs to DM US THOUGH IG and let us know. IF you dont have a ig can email us firstname.lastname@example.org note " may take a little longer for us to answer email but we go by the day you send the email and the time you receive the package, please make sure you prove your order number, if you don't know your order number can prove NAME AND LAST NAME on the order
Please Note: PLEASE MAKE SURE ALL INFORMATION PROVIDED AT CHECKOUT IS CORRECT THIS INCLIDES YOUR CORRECT
IF YOU THINK YOU PROVE THE WRONG INFORMATION " PLEASES DM US ASAP TO FIX THIS PROBLEM " NOTE : DONT WAIT STILL YOUR LABEL IS ALREADY MAKE TO FIX THIS ISSUE OR FOR YOUR PACKAGE ALREADY TO BE SEND TO REALIZE YOUR INFORMATION YOU PROVE IS INCORRECT ".