Return & Refund Policy

YALORDÉ LASHES LLC

❌ All Sales Are Final

All sales are final. We do not offer refunds once an order has been processed. For questions about shipping, processing times, or order cancellations, please see our FAQ page.

📦 Return Eligibility

In the rare case a return is accepted, the item must be unworn and unused, in original condition, in original packaging, and accompanied by proof of purchase. To request a return, contact us at support@yalordelashes.com.

📦 Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us immediately — within 48 hours of receiving your order — at support@yalordelashes.com with your order number. Please note you may be asked to provide multiple clear photos of the damaged product. We will review the issue and provide a resolution if applicable.

📦 Incorrect Item Received

If you received the wrong item, please contact us at support@yalordelashes.com within 48 hours of receiving your order. Please include your order number with your inquiry.

🔁 Return to Sender

If your package is returned to us due to an incorrect address, a failed delivery attempt, or an unclaimed package, we do not offer re-shipping. Instead, you'll receive store credit for your order value (minus original shipping costs), and you'll need to place a new order.

🚫 Non-Returnable Items

We do not accept returns for sale items or gift cards.

🔄 Exchanges

We do not offer direct exchanges. If a return is approved, you may place a new order separately.

🎁 Gifts & Samples

Occasionally, Yalordé Lashes will include a free gift or sample with select orders, while supplies last — availability is not guaranteed. Gifts and samples are only shipped alongside other purchased items, are not sold separately, and are non-transferable, non-retroactive, and subject to change and availability.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may request a return within 14 days. Items must be unused, in original condition, and in original packaging. Proof of purchase is required.

📩 Contact

For any questions, please contact us at support@yalordelashes.com.

YALORDÉ LASHES TEAM 💛