Pre- Order FAQ

A pre-order lets you reserve exclusive items before they're officially released or restocked. You secure your order in advance, and we ship it as soon as production is complete and your item is ready to leave our fulfillment center.

Yes, full payment is captured immediately when you place a pre-order.

Pre-order items typically take 8–10 weeks to ship. While we aim to meet this window, unexpected delays can occur. If a delay happens, we'll share updates on our social media, and you're always welcome to email us with any questions.

You may cancel or modify your pre-order before it enters production. Once your order is in production, it can no longer be cancelled or modified.

Your entire order will ship together once the pre-order item(s) become available. We're unable to split orders and ship in-stock items separately. If you'd like to receive your in-stock items sooner, we recommend placing separate orders.

Yes! You'll receive an order confirmation immediately after purchase, production updates if any delays occur, and a shipping notification with tracking information once your order ships.