RETURN & REFUND POLICY

Return & Refund Policy

Do you accept returns or refunds?
All sales are final. Due to the nature of our products, we do not offer refunds, returns, or cancellations once an order has been processed.

How long does order processing take, and can I cancel my order?
Orders are processed within 5-10 business days. Once a shipping label has been created, your order is considered processed and can no longer be canceled, modified, or refunded. Please note that by the time tracking information is sent, your order may already be part of an outgoing shipment batch.

Are you responsible for shipping carrier issues?
Yalordé Lashes LLC is not responsible for carrier delays (USPS, FedEx, UPS, etc.), packages lost or stolen after being marked "Delivered," or incorrect or incomplete shipping addresses entered at checkout. Please ensure all shipping information is entered correctly before placing your order.

What happens if my package is returned to sender?
If your package is returned to sender due to an incorrect address, failed delivery attempts, or an unclaimed package, a re-shipping fee will be required before the package can be sent again. If you choose not to pay the re-shipping fee, store credit may be issued for the order amount, excluding shipping costs.

What if I receive a damaged or incorrect item?
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@yalordelashes.com. We will review the issue and provide a resolution if applicable.

What items are non-returnable?
We do not accept returns for opened or used lashes, sale items, or gift cards.

Do you offer exchanges?
We do not offer direct exchanges. If an exception is approved, a new order must be placed separately.

Do EU customers have a right to return items?
For orders shipped to the European Union, customers may request a return within 14 days of delivery under the EU 14-day cooling-off period. To qualify, items must be unused, in original condition, and in original packaging. Proof of purchase is required.

Questions about your order?
For any questions regarding your order, please contact us at support@yalordelashes.com.